Coverage
Warranties
Every UsedStore product is backed by a warranty. Hardware failures are on us — we repair or replace, free of charge.
Coverage at a Glance
💻 Laptops & PCs — 6 months
📱 Smartphones — 6 months
🔋 Batteries — 3 months
🎧 Accessories — 30 days
🚗 Doorstep pickup included
What's Covered
💻
6 MonthsLaptops & PCs
- ✓Motherboard and internal hardware failure
- ✓Screen/display functional defects
- ✓Keyboard, trackpad, and port malfunctions
- ✓RAM and storage hardware failures
📱
6 MonthsSmartphones & Tablets
- ✓Charging port and button failures
- ✓Screen functional defects (not physical cracks)
- ✓Speaker, microphone, and camera module failures
- ✓Hardware-related boot issues
🔋
3 MonthsBatteries
- ✓Rapid unexpected discharge (below 80% health)
- ✓Battery not recognised by the device
- ✓Not holding charge within days of receipt
🎧
30 DaysAccessories
- ✓Chargers, cables, earphones — functional defects
- ✓Accessories included in the product listing only
- ✓Does not cover accessories purchased separately
❌ What's Not Covered
- •Physical damage — drops, cracks, dents, bent chassis
- •Liquid / water damage of any kind
- •Software issues caused by user-installed apps or updates
- •Damage caused by unauthorised repair or tampering
- •Normal wear and tear (scratches, fading, cosmetic marks)
- •Damage from power surges or improper use
How to Claim Your Warranty
📞
01
Contact Support
Email support@usedstore.in with your order ID, issue description, and photos/video of the problem.
🔍
02
Diagnosis
Our technical team will review your claim and guide you on whether a pickup is needed for inspection.
🔧
03
Repair / Replace
Your device will be repaired or replaced at no charge. Turnaround is typically 5–7 business days.
Need to raise a warranty claim?
Contact us at support@usedstore.in with your order ID.
Raise a Claim →