Policy
Returns & Exchange
Not satisfied with your order? We offer a 10-day exchange policy for items received in damaged, defective, or incorrect condition.
10 Days
Return window
Free
Pickup arranged
3 Steps
Simple process
5–7 Days
Refund timeline
Policy Summary
- ✓10-day exchange window from the date of delivery
- ✓Exchange or full refund via original payment method
- ✓Free return pickup arranged by UsedStore
- ✓Original packaging and all accessories must be included
- ✓Refunds processed within 5–7 business days after inspection
How the Exchange Process Works
Contact Us
Reach out within 10 days of delivery via email, WhatsApp, or our contact form. Share your order ID and a photo/video of the issue.
Pack the Device
Keep the original packaging, all accessories, and documents included with your order. We will arrange a free pickup.
Inspection
Our team inspects the returned device (1–2 business days). If verified, a replacement or refund is processed immediately.
Resolution
Replacement dispatched within 2–3 business days, or refund credited to your original payment method within 5–7 business days.
✅ Covered
- •Device received in physically damaged condition
- •Device not turning on or not functioning as described
- •Wrong product delivered
- •Missing accessories that were listed in the product description
- •Hardware failure within the exchange window
❌ Not Covered
- •Damage caused by the customer after delivery
- •Items returned without original packaging or accessories
- •Software-related issues caused by user action
- •Physical damage (drops, cracks, liquid damage) after receipt
- •Requests raised after the 10-day window
- •Cosmetic differences from photos (grading is disclosed at purchase)
Ready to initiate a return?
Email us at support@usedstore.in with your order ID, or use our contact form.
Contact Support →