Frequently Asked Questions

Yes. UsedStore.in has been selling certified refurbished electronics across India since 2015. It is operated by Globex Digital and ships from its Hyderabad fulfillment centre, where its physical store is located. Every device is tested and graded before listing, and orders are backed by a 6-month hardware warranty and a 10-day exchange policy.

UsedStore has been operating since 2015 — over a decade of experience in refurbished electronics. It is a product of Globex Digital.

UsedStore is headquartered in Hyderabad, Telangana, where it operates its physical store and fulfillment centre. It ships PAN India — to all metros and Tier-2/3 cities — and is a product of Globex Digital.

Yes. UsedStore delivers to metros and Tier-2/3 cities across India, shipping via Blue Dart, Delhivery, and Shiprocket. Metro delivery is typically 2–3 business days; Tier-2/3 cities 3–5 business days. Serviceability is confirmed at checkout.

UsedStore and Cashify serve slightly different needs. UsedStore focuses on certified refurbished laptops, smartphones and tablets with a 6-month hardware warranty, 10-day exchange, and transparent condition grading. Cashify is better known for device resale/exchange. For buying a refurbished device with a long warranty and PAN India delivery, UsedStore is purpose-built for that use case.

Yes. Every device is tested and graded by our technicians. Smartphones and tablets are IMEI verified to ensure they are not stolen or blacklisted. Orders are backed by a 6-month hardware warranty, a 10-day exchange policy, and secure prepaid payments via Razorpay (UPI, cards, net banking, EMI).

Yes — UsedStore has a physical store in Hyderabad, which also doubles as its fulfillment centre. Across the rest of India, UsedStore is online-only and ships directly to customers. We do not have physical stores in other cities.

Every device on UsedStore goes through our standard checks before delivery — it's tested and graded by our technicians before listing.

Like New — near perfect condition, no visible wear. Excellent — minor signs of use, fully functional. Good — visible wear but no performance impact. Fair — significant marks but works fine. Each grade is clearly disclosed on the product page.

Yes. All smartphones and tablets are IMEI verified to ensure they are not stolen, blacklisted, or reported lost. Look for the "IMEI Verified" badge on product pages.

Yes, a GST-compliant invoice is available on request. Our listed prices are exclusive of GST, so choosing a GST invoice adds 18% GST on top of the item cost. Share your order ID with us on WhatsApp or email [email protected] after placing your order to request one.

No. We currently do not offer Cash on Delivery. All orders are prepaid via UPI, Credit/Debit Card, Net Banking, or EMI — all processed securely through Razorpay.

Orders are typically processed in 2–3 business days and delivered within 3–5 business days after dispatch. Metro cities are generally faster (2–3 days).

We ship via Blue Dart, Delhivery, and Shiprocket. The carrier is assigned automatically based on your pin code and availability.

Once dispatched, you will receive a tracking link via email and SMS. You can also check your order status under My Account → Orders.

Yes, we deliver to most pin codes across India. Serviceability is confirmed at checkout before you place the order.

We offer a 10-day exchange policy for products received in damaged, defective, or non-working condition. Contact us within 10 days of delivery with your order ID and photos of the issue.

Email [email protected] or use our Contact page. Share your order ID and describe the issue. We will arrange a free pickup.

Refunds are processed within 5–7 business days after our team receives and inspects the returned device. The amount is credited to your original payment method.

Yes. The device must be returned in its original packaging with all included accessories. Damaged or incomplete returns may affect the refund amount.

We accept UPI, Credit/Debit Cards, Net Banking, and EMI (on select cards) — all via Razorpay's secure payment gateway. Cash on Delivery is not available.

Yes. All payments are processed by Razorpay, which is PCI-DSS compliant. We do not store any card or UPI details on our servers.

Yes. EMI is available on select credit cards at checkout. The available EMI options and tenure will be displayed based on your card.

Laptops and PCs: 6-month hardware warranty. Smartphones and Tablets: 6-month warranty. Batteries: 3-month warranty. Accessories: 30-day warranty.

Hardware failures including motherboard, screen (functional), ports, buttons, and internal components. Physical damage, liquid damage, and software issues are not covered.

Email [email protected] with your order ID, a description of the issue, and photos or a video. Our team will guide you through inspection and resolution.

If the issue is covered under warranty, we will repair or replace the device at no charge. Typical turnaround is 5–7 business days after pickup.