What is a refurbished product?
A refurbished product is a pre-owned product that has been tested for most favorable performance and functionality while being covered by a specific warranty provided by the seller. It is ideal that the refurbished product is bought from an authorized seller. The refurbished products normally undergo rigorous quality and functionality tests before they are sold to the public. The main difference between "refurbished" and "used" products is that refurbished products have been tested and verified to function properly, and are thus free of defects while "used" products may or may not be defective.
Are the products tested before being shipped to customers?
All units are tested by our expert technical & production team before being made available for purchases.
How do I check if I am eligible for any offers?
You can check for current offers on our website. We also send out regular e-mailers to our registered customers updating them on any new offers.
Do you have delivery in all places or only in particular locations?
At the moment, we have delivery options across World. To know if a product can be delivered to your location, please check with your zip code on our final order page.
How many days does the product take to ship out?
Most in-stock items will be processed at our warehouse within 2 business days of ordering; however, some orders may take up to 2-4 business days to process and longer. In such cases our customer service department will get in touch with you.
Can my order be delivered at a particular date and time as per my preference?
We are sorry we do not provide this feature in the delivery system. Once the product is ordered it will be shipped out in 2-4 business days depending upon the order.
My order has been cancelled, when will I get my refund?
On order cancellations, refunds are processed once we have received the confirmation on order cancellation. It will take within 7-10 business days. However, it may take 10 -12 business days to reflect in your account.
Can you send a field technician to repair my computer?
We are sorry. We do not have field technicians to come and repair customer’s unit. You can call our customer service and discuss your concern. They will provide an RMA number for you to send your device back to the company.
What is the Return Policy?
Our return policy is 30 days after the customer receives the unit. If the unit is not defective (Buyer’s Remorse) we will still accept returns; however, the refund will be subject to a 15% restocking fee. Refunds are only issued through the original payment method and all returns.
What is the cancellation policy applicable on products?
Requests for order cancellations must be received within 24 hours of placing your order (excluding Weekends and Holidays) for us to use best efforts to action the cancellation request.
If communicated outside of 24 hours, we may not be able to process the cancellation. In which case, the product will have to be treated as a return and a 15% restocking fee will apply. All customers who have requested cancellations are subject to a cancellation fee of $7.50 + applicable taxes, which will be deducted from the refund. Please note that we are unable to change any information on an order that has been placed. If an error is made on your order from the customers end, it will require a cancellation request and standard fees will apply.
How can I cancel my order?
Requests for order cancellations must be received by us within 24 hours of placing your order (excluding Weekends and Holidays) for us to use best efforts to action the cancellation request. If communicated outside of 24 hours, we may not be able to process the cancellation. In which case, the product will have to be treated as a return and a 15% restocking fee will apply.
Is there a warranty on the products sold on your site? If so, how can I claim it?
We will provide standard 6 Months of Warranty support beginning on the original purchase date for Laptops and Desktops, with a few exceptions which will be specified on the product page.
Laptop batteries, Apple products, tablets & all monitors have a limited 90 Day Warranty. Any damages must be reported within 7 days of receiving the unit or it may not be returned or refunded. For all inquires please contact us. Please be prepared to include a soft copy of your emailed receipt under which you have purchased the system.
Can we pay the difference to exchange the unit for an upgrade while it is in warranty?
We only replace or exchange units that are the same model and specifications. We do not offer any upgrades
How can I get technical support/customer service for the product in warranty?
You can call the customer service line that is on the warranty card. You can also contact us. For all inquiries please us the contact form. Please be prepared to include a soft copy of your emailed receipt under which you have purchased the system.
Do you backup customer's data from the defective computer?
As per our warranty, we are not liable for any data left on a unit being returned for warranty service.
What are the hours of customer service? Are you open on weekends?
Hours of Operation: 9:30 AM –5:00 PM EST Monday-Friday excl. Holidays